Got questions about using this service? We've got all the answers here...
How long do we get to use the camera for?
You'll get to use your camera kit for at least 24 hours! You'll receive your kit the day prior to your booking date, and send it back to us the next business day.
If that makes your head spin you can always contact us to check the dates before you book.
What if I need more time to get the footage I need?
That's ok. Extra days can be purchased, contact us and we'll tell you how.
My wedding will be in interstate. Can I still use this service?
Yes! We send the camera kit to you through registered post so it’ll find you anywhere in Australia!
What is the security deposit for?
A $1500 security deposit must be paid no later than 7 days before the booking date. This is to ensure that our camera package is returned to us in the same condition it was sent out. The deposit refund is processed after the camera kit is returned and the appropriate checks have been completed, usually within 48 hours.
How much is the booking deposit?
A 50% deposit is required upon booking to secure your date. The remaining 50% must be paid no later than 7 days before the booking date.
How do I return the camera to you after the wedding?
Each camera kit comes with a pre-paid, self-addressed post satchel for you to use when returning the equipment. Just drop it off at the post office!
How much will it cost for me to send the camera back?
Nothing! The postage satchels are included in the kit so all you need to is put it in the post.
How do I know if the dates I want are available?
We have several camera kits available for hire, so chances are we'll have one available for use, but if you want to make sure just contact us.
Is the equipment difficult to use?
Surprisingly no! Even though we’ll be sending you a professional quality video camera, we’ve set them all up perfectly so all you need to do is point and shoot! But if you’re still feeling stressed, each camera kit comes with a special laminated set of step-by-step instructions so even the most techno-illiterate will be able to use it.
Can you give me some pointers on using the camera?
Of course! All camera kits come with a simple set of instructions on a laminated card, as well as a tutorial video so that those people designated to handle the camera can get up to speed fast. For some additional help check out our Top 10 Tips for Making Great Wedding Videos!
How much footage can we record?
Each camera kit comes with a huge 128gb of memory which can hold up to 8 hours of HD video footage. That’s a lot of recording!
Can I get a copy of the raw unedited footage?
Yes! Even though we’ll be editing all the best bits together to make your wedding video, we’ll also give you a copy of all footage which was recorded for you to keep.
What is the quality of the video footage?
Our cameras record everything in glorious full High Definition (1080p).
What if I don't want to pay for editing?
No worries! Choose the "Camera Only" package and you'll simply pay for the use of our video camera pack, then you can edit the video yourself!